Day Tours & Excursions

Standard day tours (e.g., Sigiriya Day Trip, Kandy City Tour) are subject to the following conditions:

  • Full Refund: Cancellations made more than 48 hours before departure.
  • 50% Refund: Cancellations made between 24 and 48 hours before departure.
  • No Refund: Cancellations made less than 24 hours before departure or "No Show".

Multi-day Packages

Multi-day tour packages including accommodation involve pre-bookings with hotels and have a different policy:

  • Full Refund: Cancellations made 15 days or more before arrival (processing fee may apply).
  • 50% Refund: Cancellations made 7-14 days before arrival.
  • No Refund: Cancellations made less than 7 days before arrival.

Vehicle Rentals & Private Drivers

Booking of private drivers or long-term vehicle rentals:

  • Full Refund: Cancellations made 72 hours before the service date.
  • Partial Refund: If service is terminated mid-way due to client preference, specific usage rates apply.
  • No Refund: Last minute cancellations or failure to utilize the vehicle as booked.

Refund Timeline Process

1. Request
Online form or Email
2. Review
24-48 Hours
3. Processing
3-5 Business Days
4. Credit
Bank Reflection

* Total process usually takes 7-14 business days depending on your local bank.

Need Help?

Have questions regarding your specific booking or need to initiate a refund?

DRAG
💰

Request a Quote

Choose your quote type to get started

What type of quote are you looking for?